EXCERPT:
JACOBSON: "Well, I think you have to understand that the smugglers are agile and quick and word of mouth gets through and they are exploiting people’s hope and desperation. Our own message is getting out less than smugglers'. We always know that. But we are doing everything we can, and that includes Spanish language radio, social media, making sure that we convey the message that the border is not open, that the majority of the people will be returned."